Return policy
Thank you for shopping with us! We want you to love your purchase. If something isn’t quite right, we’re here to help.
Eligibility for Returns
-
Items must be returned within 14 days of delivery (you can adjust this timeframe).
-
Items must be unworn, unwashed, and in original condition with all tags attached.
-
Items showing signs of wear, damage, or alteration cannot be accepted.
How to Start a Return
-
Email us at [your email address] with your order number and reason for return.
-
Once approved, we’ll send you return instructions.
-
Ship the item back using a trackable shipping method.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
-
Once your return is received and inspected, you will be notified of approval or rejection.
-
Approved refunds will be issued to your original payment method within 5–10 business days.
-
Original shipping fees are non-refundable.
Exchanges
-
We currently do not offer direct exchanges.
-
If you need a different size or item, please return your order and place a new purchase.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we’ll resolve it promptly.
Late or Missing Refunds
If you haven’t received your refund after the processing period, please check with your bank or payment provider before contacting us.
Contact Us
If you have any questions about returns, please contact us at:
Email: [melisabalinde@gmail.com]
