shipping policy


At luxelis, we aim to deliver your order as quickly and reliably as possible. Please review our shipping policy below to understand how and when your items will arrive.

Order Processing

  • All orders are processed within 2–6 business days (excluding weekends and holidays).

  • During high-demand periods or product launches, processing times may be slightly longer.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • International: 7–21 business days (depending on destination and customs)

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

International Shipping

  • We ship internationally to select countries.

  • International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.

  • luxelis is not responsible for delays caused by customs clearance.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Incorrect Address or Failed Delivery

  • Please ensure all shipping information is accurate at checkout. is not responsible for orders delivered to incorrect addresses provided by the customer.